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Customer Satisfaction (CSAT) Surveys: Questions & Template
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What Is Customer Satisfaction Score (CSAT)? - HubSpot
WebApr 7, 2024 · CSAT calculation formula. Here’s an example – let’s say your CSAT survey had 20 respondents, and the sum of all their scores is 100, that means you have a 50% CSAT score.. A simpler way to calculate an average customer satisfaction score is to just take the number of “Very Satisfied/Satisfied” results, divide it by the number of total … WebHere are the types and some sample customer satisfaction (CSAT) questions to help you decide which will get you the answers you’re looking for. Likert scale questions. A Likert Scale question provides customers … WebAug 7, 2016 · The conclusion that can be drawn from these statements is that. (a) peas are as tasty as lady's finger. (b)peas are as tasty as cauliflower and lady's finger. (c) … the good guys lutwyche brisbane