NettetEmotional labor refers to the process by which workers are expected to manage their feelings in accordance with organizationally defined rules and guidelines. Hochschild's … NettetIntroduction Hochschild’s (1983) initially conceptualized emotional labor within the theatre metaphor wherein service is envisioned as a “show”, service employee as the “actor”, customer as the “audience” and the work place as the “stage, ” in which the actor (employee) is expected to enact a role according to a script.

Emotional Labour in Social Workers’ Encounters with Children …

NettetSince emotion labor is forced emotional management, according to Hochschild (1983), surface acting and deep acting lead to the sense of separations of displayed emotions … NettetHochschild, who introduced the term in 1979, distinguished "emotion work" - unpaid emotional work that a person undertakes in their relationships with family and friends - … calissa minatee

Emotional Labor: An Examination of Faculty in Two Countries

NettetBy definition (Hochschild, 1983, The Managed Heart), emotional labor refers to regulating or managing emotional expressions with others as part of one’s professional work role. Nettet17. feb. 2015 · Family, market culture, global patterns of care work, social psychology with a recent focus on the relationship between culture, politics and emotion. Arlie Hochschild's most recent research focuses on the … NettetAbout the author (1983) Arlie Russell Hochschild, a professor of sociology at the University of California, Berkeley, is the author of three New York Times Book Review … livall helm